Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable). Your item must be damaged or not as described to be eligible for a return. You’ll also need proof of purchase. We hold the right to refuse returns.

To request a return, you can contact us at needleandpen.info@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us at needleandpen.info@gmail.com.

Exceptions / non-returnable items

Custom products (such as special orders or personalised items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.